Plus FREE Shipping On Orders Over $200
Home Decorating Company Terms & Conditions / FAQ
The following information should answer any questions you may have.
Shipping Information
- Shipping Rates
- Shipping & Delivery Times
- Shipping Internationally & Outside Contiguous USA
- Tracking & Order Status
Placing an Order
Returns & Exchanges
Miscellaneous
Shipping Rates
The Home decorating Company offers standard shipping, via ground, within the contiguous USA (sorry, no P.O. Boxes).
- FREE SHIPPING on orders over $200
- $12.99 Shipping on orders under $60
- $18.99 Shipping on orders from $60 to $200
Shipping prices are for delivery within the contiguous USA only
Shipping & Delivery Times
Order Processing Times
The Home Decorating Company, a Division of The Yankee Retail Company LLC, ships its products from a variety of locations within the USA and Canada. Orders received between Monday and Friday will be shipped UP TO 10-15 business days (or less). You will be notified via email once your order has been shipped.
Ground Shipping Times
Products shipping via Ground will take anywhere from 3-7 business days to be delivered. As noted above, please allow 10 15 business days for order processing.
Shipping Internationally & Outside Contiguous USA
Alaska, Hawaii, and US Territories
The Home Decorating Company does not offer free shipping to Alaska, Hawaii, or outlying US Territories.
Please contact our Customer Service for an accurate shipping rate quote.
Canada
The Home decorating Company offers standard shipping within Canada (sorry, no P.O. Boxes).
| Order Total | Shipping Cost |
|---|---|
| $0.00-$100.99 | $64.00 |
| $101.00-$200.99 | $72.00 |
| $201.00-$300.99 | $78.00 |
| $301.00-$400.99 | $86.00 |
| $401.00-$499.99 | $97.00 |
| $500.00+ | $120.00 |
Tracking & Order Status
Once your order is shipped you will receive an email notifying you that your order has been shipped. If your order contains more than one item, you may receive a partial or You will be notified if your order has been shipped in more than one parcel or if any portion of your order has a "back ordered" status. If your order was shipped via UPS or FedEx,this email will also include a tracking number.
Please note: Should you need to make an address correction please contact customer service via live chat or email. There will be a $15 surcharge if the change is necessary after it has been shipped.
Payment Methods
The Home Decorating Company gladly accepts money orders (no personal checks), MasterCard, Visa, American Express & Discover. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.
The Home Decorating Company accepts orders online, by phone or by mail.
Online: www.home-decorating-co.com
Phone: 860-642-7790
Mail: The Home Decorating Company, 841 Route 32, Franklin, CT 06254.
How To Return an Item
Here at The Home Decorating Company, we stand behind our products. However, if you are unhappy with your purchase, you may return most items. All Items must be recieved by the Home Decorating Company within 15 days from the date of delivery. This includes partial orders.
We CANNOT accept returns of:
- Any item that is recieved more than 15 days after the date of delivery.
- Any item not in its original condition and packaging. Items must be returned unused, unwashed and undamaged. Please note that there will be a $9.99 re-folding/repackaging fee for items needing to be folded or repackaged.
- Fabric
- Sheets and Pillowcases if opened
- Bed skirts if opened
- Bath Items
- Clearance Items
- Any items sold as custom or special orders. Custom collections are noted on website
- Please Note: The photos on our website are the best quality possible and have been provided by the manufacturer. However, photos many not be actual representations of colors due to computer monitor settings etc and we cannot be responsible for differences in online colors and actual color variances therefore The Yankee Retail Company will not issue credits for shipping based on color variances due to images.
To return an order please visit the Contact Us page
Damaged and Missing Items
We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged and missing item, please call us within five days of receipt (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you. Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 5 DAYS OF RECEIPT OF THE ORDER
We reserve the right to make changes to our policies with or without notice.
Cancelling an Order
Cancellation requests can be made by visiting the Contact Us page. Orders cannot be cancelled via phone or voicemail message.
Once your order has been placed, changes to orders cannot be made without contacting Yankee Retail Company and speaking directly with a Customer Service Representative via live chat or email.
Please note: The Yankee Retail Company will make every effort to cancel or change your order however we cannot guarantee a cancellation. If your order or part of your order has already been approved or already processed for shipping, then your order cannot be cancelled. If we are unable to cancel your order and you still wish to return, the standard Return Policies will apply.
Please Note: If you refuse an order that has been shipped to you, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. Also, refused packages can take up to 4-6 weeks to be processed.
Reminder that custom and special orders cannot be cancelled.